At SportsBagsShop.com, we understand that your adventure gear needs to be as reliable as your spirit of exploration. That’s why we’ve crafted a shipping and returns policy that’s as straightforward as our Osprey backpacks are durable.

Adventurer’s Peace of Mind Guarantee

We accept returns and exchanges within 15 days of delivery for most items in new, unused condition with original tags and packaging. Your satisfaction is our top priority, just like Osprey’s commitment to quality craftsmanship.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Minimum Order: $50+
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary for remote locations. We currently do not ship to certain parts of Asia and other specified remote regions.

Easy Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

Email our gear specialists at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Osprey Support Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Product Name: [e.g., Osprey Atmos AG 65 Backpacking Pack]
  • Reason: [e.g., Size doesn’t fit/Changed my mind/Product issue]
  • Preferred Resolution: [Refund/Exchange for (specific product if applicable)]

Please advise on next steps.

Best regards,

[Your Full Name]

[Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Return address: 3718 Beech Street, Concord, CA 94520 USA

Step 3: Package and Ship

Securely pack your return using the original packaging if possible. Include:

  • Completed return form (we’ll email this)
  • All original tags and accessories
  • Copy of your order confirmation

Note: For exchanges, please specify the replacement item in your return package.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: New item ships within 1-2 business days after return approval

Shipping Costs

  • Returns: Customer pays return shipping unless the return is due to our error
  • Exchanges: We cover standard shipping for the replacement item

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used Hydration Packs & Reservoirs (due to hygiene concerns)
  • Customized or Special Order Items
  • Final Sale Items (clearly marked during purchase)

Damaged or Defective Items

If your Osprey gear arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a prepaid return label if needed
  4. Receive a replacement or full refund

Adventure-Ready Support

Questions about returns? Our gear experts respond faster than you can pack your daypack!

Email [email protected] or call our Concord, CA headquarters during business hours.

“We treat your gear concerns with the same attention to detail that Osprey puts into every backpack stitch.”